Social Care

Supporting children, young people and families from diverse cultural backgrounds

Course Length: Half day

We live in a multi-cultural society and benefit from the rich diversity that this brings. However, challenges can arise when supporting people from different cultural backgrounds than our own. We all need to meet the requirements of the Equalities Act 2010, but this course takes us beyond merely not discriminating against people from different cultures and looks at how to successfully include everyone. If you want to know how to be more effective in the support that you give then this course is for you.

This course looks at the concept of culture and how we all have been shaped by the cultural influences that we have encountered. It considers generalisations and stereotypes, cultural norms and values, and communicating across cultures.

The NICE Equality Objectives and Equality programme states:

NICE is committed to eliminating discrimination, advancing equality of opportunity, and fostering good relations, as required by the Equality Act 2010, and complying with the Human Rights Act 1998.

By attending this course staff can explore cultural diversity and consider how to make their own departments more welcoming and accessible to all.

Team work – Getting the best from working in multi-cultural teams

Course Length: Full day or half day

There are many benefits of working in a multi-cultural team as diverse teams can often produce great ideas and outcomes. However, the route to getting there can often be difficult as our culture influences not just how we behave but also how we think, communicate, and interact.

This course considers the concepts of diversity and inclusion, and how to become an inclusive organisation. It looks at the influence of culture on a team; team dynamics and overcoming conflict in multi-cultural teams. It can include working in virtual teams if that is appropriate.

By attending this training delegates can consider the team situations that they work in and how their own cultural identity and that of others impacts on team dynamics. Strategies are given to support teams to work more effectively and make the most of their diversity.

Communicating Across Cultures

Course Length: Full day or half day

Communication is a complex process which occurswhenever someone attributes meaning to another’s words and actions’ (Martin & Nakayama 2011). With subtle differences around how different cultural groups communicate, there is much opportunity for misunderstandings to occur.

This course looks at how culture impacts upon our communication and suggests strategies to communicate effectively. If you interact with people from different cultures then this course is for you.